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Responsibility

Marketplace

We are a modern business with traditional values. We believe in integrity and decent behaviour and we strive to have honest and fair dealings with all our stakeholders in the marketplace – customers, brokers, investors.

Customers: a promise to pay

Our ethos of outstanding customer service has earned Hiscox a reputation as an insurer whose word can be trusted, which sets us apart in our industry. Our belief is that insurance is a promise to pay, so should a loss occur we aim to fully support our customers, and to pay every valid claim as soon as possible. In 2015 Hiscox was awarded Insurance Company of the Year at the City A.M. Awards, Underwriting Team of the Year at the Insurance Day London Market Awards, as well as Claims Team of the Year in The Gracechurch London Claims Report.

What our UK customers said:*

  • 99.5%
    of Hiscox home insurance customers who have made a claim would recommend us.
  • 95.1%
    of our home insurance customers rated their experience as a 9 out of 10 or higher.
  • * Results from our monthly customer satisfaction survey for customers telephoning one of our UK-based contact centres.