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Responsibility

Marketplace

We are a modern business with traditional values. We believe in integrity and decent behaviour and we strive to have honest and fair dealings with all our stakeholders in the marketplace – customers, brokers, investors.

     

 

Customers: a promise to pay

Our ethos of outstanding customer service has earned Hiscox a reputation as an insurer whose word can be trusted, which sets us apart in our industry. Our belief is that insurance is a promise to pay, so should a loss occur, we aim to fully support our customers, and to pay every valid claim as soon as possible. As well as the claims accolades mentioned above, in 2013, for the fifth year in a row, Hiscox UK was awarded ‘Best Insurer’ at the Start Your Business – Best Service Provider Awards 2013.

What our UK customers said:*

  • 99%
    of home insurance customers were satisfied that we answered their questions and provided the information they needed today
  • 94%
    of our home insurance customers surveyed were satisfied with the service they received.
  • * Results from our monthly customer satisfaction survey for customers telephoning one of our UK-based contact centres.