We have a rich heritage as experts in providing specialist insurance. Our timeline takes you on a journey through our history and what has made Hiscox the business it is today.
Hiscox opens new purpose-built office in York
In December 2015 we opened a new landmark office in York. Its construction began in mid-2014 and involved 485 days of construction, 750 tonnes of steel and 775 square metres of glass. The Hiscox Building in York is a multi-function office, housing everything from underwriting, claims, customer services, IT, HR and other operational roles as well as our Customer Experience Centre for the North. In time it will be our biggest office in the UK outside London and employ up to 500 people. It is also the home of Hiscox Business Club, which offers free office and meeting space to local start-ups.
Hiscox launches special purpose insurer Cardinal Re Ltd
In 2015 Hiscox launched Cardinal Re Ltd, a Bermuda-domiciled special purpose insurer designed to transform collateralised insurance and reinsurance risk into a security more suited for capital market investors. Cardinal Re, which is wholly owned by Hiscox and managed by Kiskadee Investment Managers, is a market ready platform able to quickly create sidecars and managed accounts in a segregated cell.
Hiscox awards in 2015
Hiscox picked up a number of industry accolades in 2015. Hiscox was awarded Insurance Company of the Year at the City A.M. Awards, and the Hiscox London Market D&O team were awarded Underwriting Team of the Year at the 2015 Insurance Day Awards.
Hiscox acquires R&Q Marine Services, a mega-yacht and general marine leisure MGA
Hiscox acquires R&Q Marine Services, an underwriting agency specialising in mega-yachts and the general marine leisure industry. This business complements our existing capabilities in the high net worth space.
Hiscox UK acquires classic car insurance specialist RH Classics
In 2015 Hiscox acquired classic car insurance specialist RH Classics. RH Classics has provided specialist vintage and classic car insurance to owners and collectors for more than 35 years. It works with some of the UK’s most prestigious vehicle clubs and their members, such as the Rolls-Royce Enthusiasts’ Club and the Bentley Drivers Club. Now as part of Hiscox, it gives us access to a new group of customers.
Hiscox celebrates 20 years of operating in France and Germany and a decade in Spain
In 2015 Hiscox celebrated 20 years of operating in France and Germany, and ten years of operating in Spain. From these offices we offer a range of specialty commercial products through brokers, partnerships and direct-to-consumers. Our teams in France, Germany and Spain are an important part of our retail offering and our diverse geographical footprint.
Hiscox USA launches ‘Encourage Courage’ brand campaign
The new brand campaign entitled ‘Encourage Courage’ launches across Hiscox USA, the insurance industry and small business and financial media.
Hiscox marks 20 years’ offering media insurance
Hiscox has been providing commercial insurance for the media sector since 1995, and now insures more then 9,000 businesses across the UK and Ireland, ranging from bloggers to some of the largest broadcasters in the world. We offer commercial policies that are specifically tailored for media companies, advertising, media buying, graphic design agencies, publishers and broadcasters and are able to provide professional indemnity, specialist media combined, cyber and data, personal accident, directors and officers’, event cancellation and crisis containment cover. We are also able to offer market-leading contingency based coverages such as advertising agents’ indemnity, commercial producers’ indemnity and death and disgrace.
Hiscox supports the Brokerage Citylink
From the 14th July 2014, Hiscox London Market pilots the City of London Business Traineeship; a diversity programme offering talented students from inner-London the chance to gain a paid summer internship.
Image (from left): Reg Brown (Trustee of Brokerage Citylink), Madison Robinson (Underwriting Assistant, Alternative Distribution, Hiscox London Market), Rt Hon the Lord Mayor Fiona Woolf, Deborah Xavier (former CEO of Brokerage Citylink), Bronek Masojada (CEO, Hiscox).
Key Hiscox Collection acquisitions 2014
Harland Miller, York So Good They Named it Once, 2005
Oliver Chanarin, Adam Broomberg, Scarti, 2013
Hiscox awards in 2014
Hiscox UK is awarded the ‘Investing in the Profession Award’ at The British Insurance Awards where Bronek Masojada is also presented with ‘Personality of the Year’.
Hiscox UK was also awarded Best Small Business Insurer by Start Your Business Magazine for the sixth year in a row.
In the US, Hiscox was named a Top 100 Champion at the Small Business Influencer Awards.
In IT, we were awarded Digital Insurance Project Team of the Year at the Digital Insurance and Technology Awards, where Stéphane Flaquet was also named CIO of the Year.
Reactions Magazine awarded Hiscox London Market Insurer of the Year.
Our Hong Kong team for DirectAsia were awarded Silver for Inbound Contact Centre of the Year where the Head of Customer Care, Gratiano Yeung, also received the Gold award for Inbound Contact Centre Manager of the Year. In Singapore, Loh Kaiyun Joey won Best Contact Centre Trainer of the Year (for offices between 20-100 seats).
The Queen visits Lloyd’s
The Queen and the Duke of Edinburgh unveil a plaque to commemorate 325 years of Lloyd’s of London. While on the trading floors Her Royal Highness stops to have a word with Hiscox London Market’s Paul Lawrence.
The Worshipful Company of Insurers launches ‘Independent Women in Insurance Network’
The Worshipful Company of Insurers, whose current Master is none other than Bronek Masojada, launches the Independent Women in Insurance Network.
Stuart Bridges named CFO of the Year
Stuart Bridges is named CFO of the Year at the Insurance Insider Honours 2014. The Insider references Stuart’s length in the role, his testing under fire after 9/11, his strategic and financial contribution to the growth of Hiscox as well as his good relationships with investors, bankers and regulators.
Hiscox challenges Government on new flood insurance scheme
Hiscox challenges the Government on the new flood insurance scheme – which currently excludes up to one in six households, making flood insurance prohibitively expensive for many.
Hiscox Dublin outgrows its digs
Hiscox Dublin opens a new office. The new office is a reflection of the opportunity Hiscox sees in Ireland.
Hiscox UK – back on TV
Hiscox has always been known for its distinctive and bold advertising and this is no different. We’ve used an innovative and sophisticated visual technique – 3D projection mapping, an advertising first – to bring to life a simple customer insight.
Hiscox heads east and acquires DirectAsia
Hiscox acquires the direct-to-consumer online insurer DirectAsia.
Founded in Singapore in 2010 and launched into Hong Kong in 2012 and Thailand in 2013, its primary business is motor, one of the few non-discretionary insurances in Asia, with ancillary lines in travel, healthcare and life.
“DirectAsia is a challenger brand with real potential. It gives Hiscox a 21st century distribution platform in Asia that leapfrogs traditional routes to market. DirectAsia complements our direct-to-consumer businesses in Europe and the US, and in time, we will use it to distribute Hiscox products.” Bronek Masojada
Bronek Masojada named Insurance CEO’s CEO
Bronek was recognised for leading an outstanding business and providing leadership on issues that affect the whole market at the Insurance Times Awards.
“Being in such esteemed company, it is an honour to win this award, and in particular to be recognised by my peers. It has been a busy year for Hiscox and I am proud of the business we have written and the customers we have helped. But this award is not just a reflection of my work; I believe it recognises the work of the whole Hiscox team.” Bronek Masojada
Industry awards for Hiscox London Market and Hiscox UK claims
Hiscox UK (personal lines) property claims team is awarded Outstanding Claims Team of the Year at the Insurance Times Claims Excellence Awards in May 2014.
The Hiscox London Market war, terrorism and political violence team win Underwriting Team of the Year at the Insurance Day Awards.
The buying habits of art collectors in a digital world
Hiscox launches The Hiscox Online Art Trade Report which examines how the buying habits of art collectors are evolving in an increasingly digitalised world.
To read the report in full click here.
The true resilience of small business owners – Hiscox DNA of an entrepreneur report
Hiscox reveals the true resilience of small business owners – who are responding to challenging trading conditions with new products or increased efficiency. This is the message from findings of the fifth DNA of an Entrepreneur report, based on responses from 3,000 small business owners in the UK, US, Netherlands, Germany, France and Spain.
Hiscox awarded the Lloyd’s Gold Medal
Robert receives this award to mark his contribution to Lloyd’s during Reconstruction and Renewal.
Lloyd’s Chairman John Nelson said: “Robert Hiscox is a truly deserving recipient of the Gold Medal for Service to Lloyd’s. He worked tirelessly to help drive through vital reforms that brought the Lloyd’s market back from the brink and set such a solid platform for the market’s current strong position.
Robert was a key voice in the lead up to Reconstruction and Renewal and was instrumental in the introduction of corporate capital to the market in 1994. He also chaired the Value Group which led to the introduction of value for syndicate capacity and the introduction of the capacity auctions.”
Video: Robert Hiscox talks to leading business and finance journalist, Anthony Hilton, on the importance of being brave and seizing the opportunities.
The US Direct business breaks 10,000 customers
The Hiscox US Direct business breaks through 10,000 real customer reviews which are published warts and all on the home page of the small business website.
From a single underwriter at Lloyd’s in 1901 to 34 offices in 14 countries throughout the UK, US, Europe and Asia.
This timeline tells the story of how Hiscox became the business it is today.