YearEnd
25
Full-year results 2025
with Group Chief Executive Officer
Aki Hussain
Report and Accounts 2025 PDF (10.7 MB)
XBRL: Download raw XBRL files (18.27 MB)
Chapter 1: Writing our next chapter (2.5 MB)
Chapter 2: A closer look (3.0 MB)
Chapter 3: Governance (2.3 MB)
Chapter 4: Remuneration (736.0 KB)
Chapter 5: Financial statements (1.1 MB)
ANOTHER RECORD YEAR
“2025 was a pivotal year for Hiscox as we delivered another strong performance and made excellent progress in executing our growth and change strategy. In Hiscox Retail, we have achieved multi-year growth and margin expansion through new products, deeper distribution, the deployment of new technologies and execution of our change programme. Our retail markets present a large and attractive opportunity with a long runway of growth on which we are executing at pace. In big-ticket, we are capitalising on our specialist expertise and technological capabilities to launch new business initiatives, more than offsetting the dynamics of our cycle management actions.”
Aki Hussain
Group Chief Executive Officer
“Our strong performance during 2025 is testament to a sharpened focus on growth and innovation, and to leveraging the power of the Hiscox Group. We are delivering on the ambitious plans we have set out and our change programme remains on track, having successfully achieved a P&L benefit of $29 million in 2025.”
Paul Cooper
Group Chief Financial Officer
$4,979.0m*
Insurance contract written premium of $4,979.0 million
(2024: $4,703.7 million).
$732.7m
Profit before tax of $732.7 million
(2024: $685.4 million).
87.8%*
Undiscounted combined ratio of 87.8%
(2024: 89.2%).
17.1%*
Return on equity of 17.1%
(2024: 19.8%).
High global employee engagement score maintained for the fourth consecutive year
(2024: 82%).
A retail claims transactional net promoter score (NPS)† for 2025 that reflects customers’ high satisfaction with our claims experience
(2024: 72).
*Represents alternative performance measure (APM) used by the Group.
†As measured by an independent third party across the UK, Europe and US retail businesses.
THE ART
OF BUSINESS
TRANSFORMATION
Q&A with Aki Hussain
Group Chief Executive Officer
Aki discusses the next stage of the Hiscox story and why the distinctive Hiscox culture remains so important.
THE ART
OF BUSINESS
TRANSFORMATION
Q&A with Aki Hussain
Group Chief Executive Officer
Aki discusses the next stage of the Hiscox story and why the distinctive Hiscox culture remains so important.
RIDING
MICRO-CYCLES
Leaders in our Hiscox London Market and Hiscox Re businesses discuss managing the micro-cycles, building new lines of business, and the growing role of data and AI.
Contributors:
Monika Delekta, Head of Data Science, Hiscox London Market
Paul Lawrence, Chief Underwriting Officer, Hiscox London Market
Jonas Muir Wood, Head of Investments, Hiscox Capital Partners, Hiscox Re
Nick Orton, Head of International, Hiscox Re
Phil Withey, Chief Technology Officer, Hiscox London Market
CHANGE
CHAMPION
Q&A with Shali Vasudeva
Group Chief Operations and Technology Officer
Shali discusses her career as a ‘Hiscox boomerang’ and mobilising the business’s change programme to transform the Hiscox experience for colleagues, customers and brokers.
CHANGE
CHAMPION
Q&A with Shali Vasudeva
Group Chief Operations and Technology Officer
Shali discusses her career as a ‘Hiscox boomerang’ and mobilising the business’s change programme to transform the Hiscox experience for colleagues, customers and brokers.
CLAIMS
REIMAGINED
Delivering exceptional claims experiences has always been core to Hiscox, and during 2025, the Group continued to evolve its capabilities with customers in mind. So, what does great claims service look like now for Hiscox?
CLAIMS
REIMAGINED
Delivering exceptional claims experiences has always been core to Hiscox, and during 2025, the Group continued to evolve its capabilities with customers in mind. So, what does great claims service look like now for Hiscox?
EXPANDING
OUR
HORIZONS
Our European leaders talk growth in existing markets and expansion into new geographies.
Contributors:
Robert Dietrich, Chief Executive Officer, Hiscox Europe
Valentine Studer, Managing Director, Hiscox Southern Europe
Tim Bethge, Managing Director, Hiscox Northern Europe
EXPANDING
OUR
HORIZONS
Our European leaders talk growth in existing markets and expansion into new geographies.
Contributors:
Robert Dietrich, Chief Executive Officer, Hiscox Europe
Valentine Studer, Managing Director, Hiscox Southern Europe
Tim Bethge, Managing Director, Hiscox Northern Europe
EARLY
REFLECTIONS
Q&A with Peter Clarke
Group Chair
As the Group’s new Chair, Peter provides his perspective on the business and the opportunities ahead.
EARLY
REFLECTIONS
Q&A with Peter Clarke
Group Chair
As the Group’s new Chair, Peter provides his perspective on the business and the opportunities ahead.
CLEAR
PRIORITIES
Business priorities 2026
“Our business priorities support our goals around both growth and scale, particularly as we increase our focus on operating as One Hiscox, deepen our global broker relationships, and differentiate through our products and services, as well as our use of data and tech.”
Joanne Musselle
Group Chief Underwriting Officer
1. Pursuing structural growth in retail
2. Managing evolving market conditions
3. Operational maturity
4. Connected and energised teams
5. Customer centricity
MANAGING EXPECTATIONS
Risk management
“Our risk management strategy positions us well to capture the upside of the risks we pursue and effectively manage the downside of the risks to which we are exposed.”
Fabrice Brossart
Group Chief Risk Officer
THE POWER
OF
PARTNERSHIP
Stakeholder engagement
We approach all of our stakeholder relationships professionally and pragmatically, and their inputs help to shape our business.
MOVERS
AND
SHAKERS
People
“As our business evolves at pace, so too does our approach to how we attract, develop and retain talented and ambitious people. In 2025, that included investing in areas such as data fluency and how we manage and lead.”
Nicola Grant
Chief People Officer
THE
CLIMATE
CATALYST
Task Force on Climate‑related Financial Disclosures (TCFD)
Reporting against the Financial Stability Board’s Task Force on Climate‑related Financial Disclosures (TCFD) is a requirement of the FCA for all premium‑listed firms on a ‘comply or explain’ basis, and represents the mandatory climate‑related financial disclosures by publicly listed companies, large private companies and LLPs.
Download Task Force on Climate‑related Financial Disclosures (360.8 KB)
HISCOX IN
ACTION
Risk management in action:
enhancing operational resilience
Lucy Currie
Group Risk Director
Stakeholder engagement in action:
Broker Accelerator
Alastair Burns
Head of Broker Accelerator
People in action:
defining our behaviour blueprint
Brett Skinner
Product Manager – Leadership and Talent
Sustainability in action:
closing protection gaps
Panayotis Koulovasilopoulos
Head of Climate and Resilience
Corporate governance in action:
our Employee Engagement Network
Beth Boucher
Hiscox Ltd Board Director and Employee Liaison
Responsibility
© 2026 Hiscox Ltd