Strategy and values

Our strategy and how we create value

Over the years, we have built a strong reputation as a specialist insurer in our chosen segments. In our big-ticket businesses – Hiscox London Market and Hiscox Re & ILS – we focus on building balanced portfolios through controlled growth and with an emphasis on leading the business we write. In retail, where more stable returns have typically offset the greater volatility of our big-ticket businesses, we focus on building a differentiated brand and product offering that customers value. 

Volatility exists in every part of insurance, but through a focus on building and maintaining balanced portfolios we create more manageable volatility across the Group. As such, we are well positioned to maximise both the profitable, cyclical growth and the structural growth opportunities ahead, and to balance consistent and progressive shareholder returns with continued reinvestment into the business to support long-term growth and value creation.

Hiscox strategy
Aki Hussain
Our strength lies in our mix of business, our brand and culture, our people and specialist expertise underpinned by investments in technology. These hard won attributes, combined with a clear strategy and focus on execution, position us well for the road ahead."

Aki Hussain, Group Chief Executive Officer

Our values

We have had a strong set of values for decades and they are incredibly important to us; we talk about them often and they guide our decision-making. We want our values to differentiate us, which is why they play an important part in our strategy and how we operate, in being a business our customers can relate to, and in providing all employees with a work environment in which they can flourish. We periodically review our purpose, values, culture and vision to ensure they are still true to the business and fit for the future.

Hiscox values
Joanne Musselle
The underwriting environment in 2023 and into 2024 is attractive yet complex, requiring balance between capturing the opportunity and retaining discipline, so we continue to focus on technical excellence, disciplined profitable growth, managing volatility, and technology as a competitive advantage.”

Joanne Musselle, Group Chief Underwriting Officer