Hiscox careers London office at night

Social responsibility

Being a socially responsible business

Our values guide our business: to have courage and integrity, taking ownership and working together to build something better. Above all, we are human and we are a business that cares about people.

We strive to be an insurer our customers can rely on, by paying all valid claims swiftly, and a good corporate citizen, by contributing to the communities of which we are a part.

Our people

We want to build teams that are as diverse as the customers we serve and create a vibrant work environment where all employees can thrive.

In 2023, 80% of our people participated in our first pulse survey, in which 83% told us they would recommend Hiscox as a great place to work and 83% said they felt proud to work for Hiscox. We also maintained our overall engagement score of 82%, the same as 2022, which at that stage represented a ten-year high.

We expect our people to behave in a way that reflects our values and to always do the right thing no matter how hard it might feel at the time. In return we offer competitive reward packages, training and guidance to build your career.

People matter

Having a human approach to our work is really important to us. This means we try to be clear, fair, and inclusive, and to treat everyone around us with the respect they deserve. Hiscox operates in a global market and much of the success of our business is dependent on our people, which is why we want to build a workforce that reflects our customer base, as well as the diverse communities in which we live and work, with employees from different backgrounds bringing unique perspectives and experiences. Our belief is that diverse teams and an equitable and inclusive workplace are important contributors to building sustainable growth, which is why we remain focused on nurturing a working environment where all our people can thrive.

Our employee networks

Promoting a culture of inclusion

We also have active and passionate employee networks, which focus on building communities and support around a variety of employee populations. Our 18 employee network chapters include Global Abilities (disabilities and neurodiversity), Pan-African, Generations, Latino, Parents and Carers, Pride (LGBT+), WeMind (mental health), and Women at Hiscox, and these groups support our DEI strategy by building communities, helping to drive positive employee engagement and promoting a culture of inclusion.

Life at Hiscox

We have been thinking a lot about what makes Hiscox a great place to build a career.

We have been talking to our people, newcomers and old-timers; reading our reviews, both good and bad; and seeing how we stack up against the competition. We have distilled this into ten points which we think uncover one of our best-kept secrets –what it’s really like to be part of our remarkable team.

Being a good corporate citizen

We encourage our people to give back to the communities of which we are a part. Our Hiscox Gives initiative supports charities chosen by employees, organising volunteering and fundraising activities and many of our staff participate in reading and mentoring schemes at schools local to our offices. And through the Hiscox Foundation matched funding scheme, we help our people make a bigger impact for the causes they care about most.

People policies and governance

We have a solid framework of policies and governance in place, designed to guide inclusive behaviour.

We want to build teams that are as diverse as the customers and communities we serve and create an environment where all our people can thrive.

We are committed to equality of opportunity. We recruit and promote people only on merit, regardless of race, gender, religion, marital status, sexuality, disability, nationality, socio-economic background or age. Hiscox complies with all relevant employment regulations of the countries where we operate.

Our policies differ by country. Here you’ll find our parental leave policies (maternity, paternity, parental leave and adoption leave) across the Group.

For us, diversity is ensuring that we have employees with different backgrounds, perspectives and experiences. This brings diversity of thought, which is vital at every level of the business including at Board level.

An insurer our customers can rely on

Insurance is a promise to pay, but to us it’s much more than that. When the worst happens, it’s about going the extra mile to get our customers back on their feet. Our customers agree and the proportion of those that have claimed and would recommend us to a friend has remained very strong as we’ve grown.

Are you alright

Products designed to respond

We use the knowledge and insight from specialists across our Group to develop products our customers can rely on. We’re pioneers in many specialist risks.

Robert Hiscox saw a need for high-value items to be treated with specialist care and developed the first fine art account at Lloyd’s in 1967. Since then Hiscox has insured, collected and encouraged art around the globe. In 2016, Hiscox led a new US$1 billion capacity consortium to streamline the process of placing large fine art risks within Lloyd’s.

In the 1970s, after a series of high-profile incidents, kidnap became a real danger for public figures and prominent business people, and the demand for insurance grew. Since then, Hiscox has become the world’s leading insurer for corporate protection, Hiscox covers individuals and companies against a wide range of security threats including threats to kill, injure, abduct or to damage property; illegal detention; and hijack – working in partnership with Control Risks, the leading global risk consultancy.

The threat of international terrorism and the potentially devastating consequences of indiscriminate violence present new challenges for businesses worldwide. In response to the diverse nature of military conflicts across the world, Hiscox developed a war, terrorism and political violence (WTPV) policy to protect against losses of physical damage and business interruption directly caused by acts of war, terrorism, sabotage and hostilities of a warlike nature, even if a war has not been declared.

Hiscox launched the first ever catastrophe bond transaction at Lloyd’s, Agatha Re, providing Hiscox Syndicate 33 with a new source of catastrophe reinsurance protection for earthquake events in the USA. This innovation led to many more in the market allowing Lloyd’s to offer more protection to those living in catastrophe prone locations.

As the world wide web boomed, Hiscox launched a standalone product for businesses who had embraced online trading in 1999. Since then, we’ve made it our business to cover the fast moving world of technology risks. Most recently, Hiscox has launched a CyberClear Academy, designed to help customers worldwide mitigate and manage their cyber risks.

Through our participation in the UK’s Flood Re scheme and our US FloodPlus product, we’re now protecting more homeowners at risk of flooding who otherwise would have had no cover or not enough cover.

In 2011, Hiscox was the first insurer to provide cover direct to US small business owners. Focusing on an under-served segment, micro businesses and start-ups, Hiscox offers fast and comprehensive cover online or over the phone.

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