Cookies policy

1. About us

In this cookie policy references to 'we' or 'us' or 'our' or 'Hiscox' are to:

  • Hiscox Ltd, company number 38877, registered address: Chesney House, 96 Pitts Bay Road, Pembroke HM 08, Bermuda.
  • Hiscox Underwriting Group Services Limited, company number 04137419, registered address: 22 Bishopsgate, London EC2N 4BQ.
  • Hiscox SA,  company number B217018, registered address: 35 Avenue Monterey L-2163, Luxembourg.

When using our websites, this cookie policy should be read alongside, and in addition to, the Website terms and conditions and our privacy policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

Strictly Necessary Cookies
These are cookies that are required for the operation of the website. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies groupCookie NameDescriptionLifespan




OneTrust is a cookie law compliance solution that displays the cookie notice and stores user cookie preferences.

365 days,

365 days,

180 days




Cloudflare provides technology to help protect our site against brute force attacks and threats to our website. It also improves the loading speed of web pages thanks to its global CDN.30 days
NewRelicJSESSIONIDWe use New Relic to monitor the loading and unloading time of our website.Session
Hiscoxhiscox.userHasScrolledThis cookie is used for customer experience improvement. Boolean value is stalled.Session


Analytical / performance cookies
These types of cookies allow us to count the number of visitors and to see how visitors move around our website when they are using it. This assists us in improving the way the site works, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies groupCookie NameDescriptionLifespan
Google Analytics



We use Google Analytics to understand how visitors use our website. We use this information to compile reports and to help us improve the user experience.

730 days,


We use FullStory to capture and record user sessions on our website. This enables us to view anonymoised recordings of user interactions, helping us gain insights into user behaviour and optimise our website's usability. FullStory's technology does not record any personal data or any sensitive information. Click here to learn more on how FullStory use first party cookies. 1 year,
30 days,
30 days,
60 days,
1 year,
tab closed,
30 min


Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies groupCookie NameDescriptionLifespan






To promote the sharing of blog articles on social networks

a few seconds,

396 days

a few seconds,

a few seconds

a few seconds


Third-party cookies
When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them. To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices ( where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks. Hiscox uses suppliers that may set cookies on our website in order to deliver various services.

These include:

  • Recruitment portal (Peoplefluent)
  • Sharing buttons (twitter, facebook, and linkedin)
  • Lists of tweets (Twitter)
  • Videos posted on the site (youtube or vimeo)
  • Customer feedback (feefo)
  • Integrated presentation slides (slideshare)
  • Data Visualisation (Tableau)
  • Investor Tools (Investis)

Cookie Settings


4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 8 Dec 2023.

6. Questions

If you have any questions or if you would like to find out more about this cookie policy, please contact us at: [email protected].