Cookies policy

1. About us

In this cookie policy references to 'we' or 'us' or 'our' or 'Hiscox' are to:

Hiscox Underwriting Group Services Limited, a company registered in England and Wales (company number 04137419) with registered address at 1 Great St Helens, London EC3A 6HX.

When using our websites, this cookie policy should be read alongside, and in addition to, the Website terms and conditions and our privacy policy.

2. What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a variety of reasons, such as to:

  • estimate our audience size and usage patterns;
  • track your preferences;
  • speed up your searches;
  • recognise you when you return to our website;
  • allow you to use our website in a way that makes your browsing experience more convenient; and
  • improve and update our website.

3. Different types of cookies

These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website, use a shopping cart or make use of e-billing services. 


Cookie name




This cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.

365 days


Drupal is the content management system (CMS) that we used to build the website.

Cookie name




This cookie is solely used for the security of the website and is not used for marketing purposes. The cookie records your IP address and the time of your most recent visit. It is used to determine whether a request comes from a spammer who is rotating through different IP addresses. In order to ensure your security, our pages perform so-called 'token checks', making it extremely difficult for automated software ('bots') to send unsolicited messages ('spam') to this site. If you opt out of this site's cookie, then this site is unlikely to work properly.

When session ends

These are used to recognise users when they return to a website. They enable the personalisation of content, the recognition of users and remember user preferences (for example, their choice of language or region). 


Drupal is the content management system (CMS) that we used to build the website.

Cookie name




When a browser renders a page generated by Drupal, a piece of JavaScript is executed which adds a cookie (has_js=1). This allows Drupal to generate different markup depending on whether the user agent is capable of executing JavaScript or not.

When session ends


This cookie is used for authentication, prevent user to have to re-login during a session.

When session ends


These are the cookies set up by Hiscox to perform certain function of the websites

Cookie name




This cookie stores a boolean value to control the hide/show of the cookie acceptance overlay in the site

When session ends


This cookie stoires a boolean value to control the hide/show of the cookie acceptance overlay in the site

When session ends


Security session cookie with limited lifetime to avoid session hijacking. No data is saved anywhere once the cookie expires. Keeps a hash with the browser and session to compare to when a new request arrives to the server.

When session ends


This cookie is used to control the hide/show of the pop up message. Only a random string of number is stored.

When session ends


JSESSIONID is a cookie in J2EE web application which is used in session tracking.

When session ends


This is a session cookie, it ends when the browsing session end.

When session ends

These types of cookies allow providers to recognise and count the number of visitors and to see how visitors move around their website when they are using it. This assists providers in improving the way their website works, for example, by ensuring that users are finding what they are looking for easily.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to allow us to evaluate and report on the use of our website. It is widely used across the web and all data is anonymised meaning the cookies carry no personally identifiable information. These cookies help us to understand our visitor's behaviour and allow us to make improvements to better our user's experience. It's a win-win relationship.

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These cookies store a random unique number or string of letters and numbers to identify your browser, the times and dates that you interacted with the site recently and the marketing materials or referring pages that led you to the site.

The longest lasting cookie expires two years after your last visit to the website. Others are deleted six months, 30 minutes and the moment you close your browser.

More info on Google Analytics cookie usage: (external link)

When you visit our website you may notice some cookies that are not related to us. When you visit a page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We do not control the setting of such cookies and we advise you to check the third-party websites for more information about these cookies and how to manage them.

To disable all targeted Hiscox adverts on other companies' websites, please visit Your Online Choices (external link) where you will be able to opt out of the Microsoft, Amazon, Google, AppNexus, Turn, Facebook and Twitter Advertising networks. Please note, by opting out of the Advertising networks listed, this will disable targeted adverts for Hiscox and any other companies that use these networks.

Hiscox uses suppliers that may set cookies on our website in order to deliver various services. 


TealiumiQ is a tag management system used to manage the technology used across our website, such as our analytics tools, survey tools, marketing, testing and targeting tools.

Cookie name




The utag_main cookie is a cookie set by Tealium to enable us to use their tag manager solution.

The utag_main cookie is a first-party cookie provided by Tealium. This cookie is used to record a time stamp of when you visit to our site has started, the number of pages you have viewed, the number of visits you have had to our site and a unique ID.

This information is used within our analytics tools to enrich the data we’re collecting about your visit on the website to help us understand our visitors usage of the site to provide a better user experience.

one year

More info on Tealium: (external link)

4. Manage your cookie preferences

To limit or block the cookies which are set by Hiscox, you can amend your browser’s privacy settings. The Help function within your web browser will explain how this is done.

Visit to find out how to limit or block cookies on an array of different browsers. There are details on how to delete cookies as well as general information about them. For information on how to do this on your mobile phone you will need to refer to the manufacturer’s guide. Please be aware that if you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work if you choose to limit or block cookies.

5. Changes to this policy

We may update this cookie policy from time to time to ensure that it remains accurate. Please check back regularly so you are fully aware of any changes.

This cookie policy was last updated on: 24th May 2018.

6. Questions

If you have any questions or if you would like to find out more about this cookie policy, please contact us at: [email protected].