We’ve teamed up with Eigen Technologies, the global provider of natural language processing (NLP) technology, to automate some of our internal processes. Using machine-learning-driven classification and extraction technology from Eigen, we will improve the speed, accuracy, and cost of two processes that currently rely on manual data entry.
There are two pilots underway which make use of Eigen’s highly flexible NLP platform to address the challenges of unstructured qualitative data. The first automates parts of our claims process to drive faster response times to customers. This includes the analysis of emails and associated qualitative data. The second automates the quoting process in our London Market business, facilitating faster turnaround times for responding to brokers with a quote.
The ability to extract qualitative information and turn it into easily analysable data gives us the opportunity to better understand information that was previously difficult or impossible to use. It opens the door to numerous opportunities to deploy AI and ML technologies and ultimately serve customers in a more scalable, effective, and personalised manner.
Commenting on the new partnership, Co-founder and CEO of Eigen Technologies Dr. Lewis Z. Liu said:
“I am delighted to announce our partnership with Hiscox, our first client in the insurance sector. Hiscox is known for being a challenger in the market, and we are happy to be able to support them in changing the way insurers traditionally operate. Our NLP technology has numerous applications in the insurance sector and we are looking forward to working with Hiscox on developing these further.”
Group Head of Strategy and Corporate Development at Hiscox, Lidia Bozhevolnaya, commented:
“We are always looking for ways to make the processes in our business more efficient, especially when it comes to providing better service. Our goal is to be digital wherever possible, but with a human touch where it matters to the customer. Eigen’s platform in our view is a great example of practical application of NLP and machine learning that can yield immediate and tangible results. These two pilots are just the tip of the iceberg in terms of what can be achieved with the thoughtful application of advanced technologies such as Eigen.”