A hacker contacted Hiscox claiming to have caused a major data breach. In response, Hiscox’s CEO triggered its Security Incident Response policy– find out what happened next.
As UK businesses shut down to enjoy the Easter weekend, Hiscox’s Bronek Masojada was about to get a phone call that every CEO dreads. A hacker had been in touch on social media, claiming to have downloaded confidential client data from a third party working with Hiscox.
Having assessed the credibility of the threat, Hiscox’s Ian Penny – CIO, initiated the company’s crisis response with ‘that’ phone call on Good Friday.
“I went cold,” said Masojada. “A data loss for a business like ours, could cripple the business.”
The response? Hiscox invoked its SIR policy – an insurance product that provides corporates of any size with world class crisis management, strategic advice and recovery services – triggering an immediate response from leading risk management consultancy, Control Risks.
Watch the video to find out what happened.