Announcement regarding US commercial insurance claims

Hamilton, Bermuda (12 April 2018) - Hiscox recently learned of an information security incident affecting a specialist law firm in the US that provided advice to Hiscox or its policyholders on some of its US commercial liability insurance claims.

The incident involved illegal access to information stored on the law firm’s server, which may have included information relating to up to 1,500 of Hiscox’s US-based commercial insurance policyholders. US small business online policyholders and all non-US policyholders are unaffected by this incident. The law firm’s systems are not connected to Hiscox’s IT infrastructure and Hiscox’s own systems were unaffected by this incident.

Hiscox promptly retained a top IT security and forensics firm to assist with the investigation and analysis of affected information. Hiscox reported the incident to law enforcement authorities in the US and UK. Hiscox has also taken additional security measures in relation to its own systems.

We take the security of client information seriously, and were very disappointed to learn about this incident. We are contacting those US commercial policyholders who may have been affected to provide further information and assistance.

For further information please contact:

Hiscox Ltd    
Kylie O’Connor, Head of Group Communications, London +44 (0)20 7448 6656
Lou Casale, Head of US Communications, New York +1 646 442 8341

About The Hiscox Group

Hiscox is a global specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange (LSE:HSX). Our ambition is to be a respected specialist insurer with a diverse portfolio by product and geography. We believe that building balance between catastrophe-exposed business and less volatile local specialty business gives us opportunities for profitable growth throughout the insurance cycle. It’s a long-standing strategy which in 2017 saw the business deliver a profit before tax (excluding foreign exchange) of £93.6 million despite reserving net $225 million for claims in the most costly year ever for natural catastrophes.

The Hiscox Group employs over 2,700 people in 14 countries, and has customers worldwide. Through the retail businesses in the UK, Europe, Asia and the US, we offer a range of specialist insurance for professionals and business customers as well as homeowners. Internationally traded, bigger ticket business and reinsurance is underwritten through Hiscox London Market and Hiscox Re & ILS.

Our values define our business, with a focus on people, quality, courage and excellence in execution. We pride ourselves on being true to our word and our award-winning claims service is testament to that. For more information, visit

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