Hiscox launches new full cycle broker extranet

  • Seamless integration with brokers’ back office
  • Quotes within seconds
  • Supported by web chat and a dedicated eTrade team

Specialist insurer Hiscox announces the launch of its new broker extranet – the first full cycle digital trading extranet built by an insurer that supports integration into broker’s Acturis back office.  

The Hiscox Extranet was created in partnership with brokers ensuring the functionality of the platform is a true reflection of what brokers need. The launch is an important step in the insurer’s digital roadmap, which aims to make working with Hiscox simpler and more efficient.  

The new platform has a number of benefits for brokers including the ability to get a quote within seconds and fully manage clients’ policies, including new business, mid-term adjustments and renewals. Key products including PI Combined, CyberClear and new Office Combined will be available, and customer data can be downloaded straight onto Acturis removing the need to re-key.

Jodi Cartwright, Distribution Director at Hiscox UK commented, “Our new extranet has been created by brokers, for brokers. The functionality mirrors what’s most important to them and the result is a simple and intuitive platform that makes doing business with us easier. It enables brokers to be more responsive to the needs of their clients, to make changes and renewals in real time and all with the support of the Hiscox eTrade team. Digital trading is a priority for Hiscox and this is an important step in our investment journey.”

In depth focus groups highlighted what brokers need most from an extranet and this centred around service, usability and products. Functions such as web chat, claims lists, standard questions on referrals and access to underwriters were all cited as priority areas and are therefore built into the Hiscox Extranet.

Co-CEO of the Acturis Group, Theo Duchen commented: “We are delighted to partner with Hiscox in delivering an innovative digital solution for PI. The portal offers a streamlined journey, making it quick and simple for brokers to offer a great product to their customers.”

Hiscox Extranet key benefits:

  • Get a quote within seconds
  • Manage clients policies, including new business, MTAs and renewals
  • Products available include PI Combined, CyberClear and new Office Combined
  • Ability to download data to straight to Acturis back office, avoiding need to retype information
  • Supported by web chat and a dedicated eTrade team
  • Data enriched with Companies House

In line with open market wordings, products, and prices, the platform is now live.


For further information please contact:                                                                                                       


Katie Bergin

[email protected]                                  +44 (0)7872953065


About The Hiscox Group

Hiscox is a global specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange (LSE:HSX). Our ambition is to be a respected specialist insurer with a diverse portfolio by product and geography. We believe that building balance between catastrophe-exposed business and less volatile local specialty business gives us opportunities for profitable growth throughout the insurance cycle.

The Hiscox Group employs over 3,000 people in 14 countries, and has customers worldwide. Through the retail businesses in the UK, Europe, Asia and the USA, we offer a range of specialist insurance products in commercial and personal lines. Internationally traded, bigger ticket business and reinsurance is underwritten through Hiscox London Market and Hiscox Re & ILS.

Our values define our business, with a focus on people, courage, ownership and integrity. We pride ourselves on being true to our word and our award-winning claims service is testament to that. For more information, visit www.hiscoxgroup.com.

All press releases