Sustainability

We’re here to absorb risk in a meaningful way for our customers.

As an insurer, if we do our job well, our customers and society benefit when times are tough. Being an insurer our customers can rely on really matters to us, and it’s this philosophy that underpins our approach to sustainability issues.

We want to be here for the long term for our customers, colleagues and communities, operating in a sustainable way for the future.

The challenges of ESG are not easy to solve, which is why I like the pragmatic approach that Hiscox is taking to address them. That means operating responsibly, but also working with others to drive meaningful progress.

Jon Dye - Chief Executive Officer, Hiscox UK and Sustainability Steering Committee member

Our approach

During 2026, we refreshed our sustainability strategy in the context of not only our growing business and regulatory requirements, but also the changing expectations of some of our key stakeholders including customers, brokers and investors, as we want to understand the areas that matter most to them. Our five strategic pillars – people, customers, governance, risk adaptation and impact – each represent important areas of focus for the Group. We want to be a great place to work, deliver exceptional customer experiences, adapt effectively to the changing risk landscape, do business in a responsible and ethical way, and play our part in the net-zero transition.

Environmental

We’ve made it our business to help customers understand and manage climate risks. We carefully manage our environmental impact and work with our customers, suppliers and business partners to respond to the changing climate.

As a business with a long-term outlook, it’s important we play our part in the debate on how to mitigate the impact of climate change on the global economy.

We recognise that the most effective way to engage with policymakers, customers and suppliers on climate issues is by acting at an industry level. That's why we're working together with others in our sector to play our part.

Social responsibility and communities

We want to build teams that are as diverse as the customers we serve, and create a vibrant and inclusive work environment where all employees can thrive.

Our values guide our business: to have courage and integrity, taking ownership and working together to build something better. Above all, we are human and we are a business that cares about people.

We strive to be an insurer our customers can rely on, by paying all valid claims swiftly, and playing our part in the communities we operate in.

Governance

As a global insurer, good governance practices are essential to our day-to-day business of serving customers and paying claims, and are strongly woven into both risk assessment and strategy, with responsibility ultimately sitting with the Board and its committees.

Our sustainability journey

We take our role in the world seriously and want to play a responsible part in society. Our focus is on the long-term and where we can make a difference. Take a look at our journey so far.

Our policies and disclosures

We are guided by our values first and foremost, but we also have policies and disclosures that underpin the way we do business.

Environmental, social and governance issues (including issues such as tax, anti-bribery and anti-corruption, investor stewardship and climate change) and diversity, equity and inclusion are integrated into both risk assessment and strategy, with responsibility ultimately sitting with the Board and its committees.

What guides us?

Our values guide our business: to have courage and integrity, taking ownership and working together to build something better. Above all, we are human and as experts in risk we give our customers the confidence to realise their ambitions.

As we grow, we’ve always got one eye on making sure our values remain front and centre.