Hiscox veteran Jeremy Pinchin retires; Grace Hanson appointed Hiscox Claims Director

Hamilton, Bermuda (22 November 2018) – Specialist global insurer Hiscox has today announced that Jeremy Pinchin will retire at the end of February 2019, to be succeeded in his claims responsibilities by Grace Hanson who will join Hiscox in January 2019.

Jeremy joined Hiscox in 2005 as the Group's first Claims Director and has held a number of other leadership positions during his 13-year tenure, including CEO of Hiscox Re and ILS, CEO of Hiscox Bermuda and Group Company Secretary. In his capacity as Group Claims Director, he built an award-winning team of more than 250 people across 14 locations, who are the standard-bearers for Hiscox’s customer promise. He was recently awarded the inaugural London Market Association (LMA) award for ‘outstanding service’ to claims.

After his appointment as the first CEO of Hiscox’s global reinsurance business in 2013 Jeremy led the creation of Kiskadee Investment Managers, Hiscox’s specialist ILS manager which now has $1.7 billion under management.

Prior to Hiscox, Jeremy worked for Lloyd's of London, where he was the first Head of Claims following the creation of the Franchise Team, and was responsible for the market's first co-ordinated claims strategy and Claims Management Principles. He joined Lloyd's as a consultant in early 2002 to head up a team coordinating the market's management of its exposure to the losses arising from September 11.

Hiscox will continue to benefit from Jeremy’s insight and experience as he will serve as Chairman of Hiscox Special Risks and Chairman of Hiscox Pension Trustees.

Grace Hanson qualified as a US lawyer in 1987, reaching partnership in private practice before moving into insurance in 2001 when she joined AIG and relocated to Bermuda. She joined AIG sponsored start-up Allied World where she led their global claims function, including through the large catastrophe loss years of Hurricanes Katrina, Rita and Wilma in 2005. She joined insurtech business, Homesite, as their Corporate Counsel in 2009 and then Chief Claims Officer, which brought her back to Boston. Grace has an MBA from Northeastern University, Boston and studied law at Tulane University, New Orleans.

Hiscox CEO, Bronek Masojada, commented: “I would like to thank Jeremy for his outstanding and enduring contribution to Hiscox. He ensured that Hiscox delivered on its Claims Promise to customers in their hour of need, and the awards the team received are testament to his leadership. He also shaped the growth and development of Hiscox Re & ILS, and our market position reflects this. I’m delighted we will continue to benefit from his sage counsel through his Chairmanship of Hiscox Special Risks and Hiscox Pension Trustees.

“Paying claims will always be at the heart of our business, and Grace’s leadership experience, values and global expertise make her an excellent leader of the team. Her breadth of knowledge, from global catastrophe and retail claims through to insurtech in many of our key markets will be invaluable to the Group.”

Grace added: “I’m very excited and honoured to join Hiscox as Group Claims Director, to support its goal of delivering unparalleled customer service, while remaining at the forefront of the newest developments in the insurance industry.”


For further information please contact:

Hiscox Ltd
Ryan Thompson                        +44(0)20 7448 6522              [email protected]

Notes to editors

About The Hiscox Group

Hiscox is a global specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange (LSE:HSX). Our ambition is to be a respected specialist insurer with a diverse portfolio by product and geography. We believe that building balance between catastrophe-exposed business and less volatile local specialty business gives us opportunities for profitable growth throughout the insurance cycle. It’s a long-standing strategy which in 2017 saw the business deliver a profit before tax (excluding foreign exchange) of £93.6 million despite reserving net $225 million for claims in the most costly year ever for natural catastrophes.

The Hiscox Group employs over 2,700 people in 14 countries, and has customers worldwide. Through the retail businesses in the UK, Europe, Asia and the US, we offer a range of specialist insurance for professionals and business customers as well as homeowners. Internationally traded, bigger ticket business and reinsurance is underwritten through Hiscox London Market and Hiscox Re & ILS.

Our values define our business, with a focus on people, quality, courage and excellence in execution. We pride ourselves on being true to our word and our award-winning claims service is testament to that. For more information, visit www.hiscoxgroup.com.

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