Hiscox forms new Crisis Management division

- move brings together Hiscox’s crisis related expertise to meet clients’ evolving needs


London, UK (7 September, 2020) – Hiscox, the specialist global insurer, has created a new Crisis Management division within its London Market business to include kidnap and ransom, Security Incident Response*, terrorism, product recall and personal accident lines. The new structure ensures Hiscox is well positioned – working closely with its long-time strategic partner Control Risks – to meet the evolving crisis management needs of its clients, leveraging the synergies that exist between these related lines of business. 

Headed up by Mike Williams, the Crisis Management division brings together Hiscox teams in London, Guernsey and Miami, which were formerly part of Hiscox Special Risks. Charlie Hanbury – Head of Crisis Management Rest of World – will run the London K&R team and global Security Incident Response team; Liz Prior – Managing Director Guernsey – will manage the Guernsey K&R team (subject to regulatory approval); and, Napo Montes-Amaya – Head of Crisis Management Miami – will be responsible for K&R & Hiscox MGA from Miami. Kevin Henry (the current CUO of Hiscox Special Risks) will become the Global Product Head for K&R.

Rich Halstead, David Burke and Jason Innes remain as line underwriters for terrorism, product recall and personal accident respectively, with all three reporting to Williams. The change also better reflects the distribution-led, geographic approach adopted by the wider Hiscox Group to serve clients which means that US and European K&R business will now sit within the Hiscox USA and Hiscox Europe businesses respectively. 

Commenting on the launch of the new division, Mike Williams, Divisional Director of Crisis Management at Hiscox London Market, says: “Crisis management has been a core part of Hiscox’s DNA for many years and it makes good sense to bring our market leading expertise across K&R, terrorism, Security Incident Response, product recall and personal accident into one division, supported by our partner Control Risks. 

“No business is immune to security incidents involving its employees, products and services, or wider operations and the potential for unexpected and damaging consequences. Whether it’s safeguarding employees from a terrorist threat, to advising on a local kidnap risk for an overseas subsidiary, or helping to protect a corporate reputation from a product contamination incident, this change will ensure that our world class crisis management capabilities continue to lead the way; providing our clients with the reassurance they need in an uncertain environment.”

Nick Allan, CEO at specialist global risk consultancy Control Risks, says: “Control Risks and Hiscox have a strong partnership going back decades. We welcome the formation of Hiscox’s new Crisis Management division and the continuation of our ongoing successful partnership as we work together to support clients in times of crisis.”


For further information please contact:

Hiscox Ltd
Carmel McCarthy               07769 280903

Notes to editors:

*About Security Incident Response
Hiscox’s Security Incident Response (SIR) policy is designed to support clients with the management of complex issues throughout the readiness, response and recovery phases. The policy gives immediate access to the expertise of Control Risks to help manage a wide range of insured events. SIR clients are also reimbursed for the costs incurred in dealing with these events. By enabling the activation of the policy in advance of a crisis, clients can use SIR to increase their resilience to unforeseeable and unbudgeted critical events.

About The Hiscox Group
Hiscox is a global specialist insurer, headquartered in Bermuda and listed on the London Stock Exchange (LSE:HSX). Our ambition is to be a respected specialist insurer with a diverse portfolio by product and geography. We believe that building balance between catastrophe-exposed business and less volatile local specialty business gives us opportunities for profitable growth throughout the insurance cycle. 

The Hiscox Group employs over 3,400 people in 14 countries, and has customers worldwide. Through the retail businesses in the UK, Europe, Asia and the USA, we offer a range of specialist insurance for professionals and business customers as well as homeowners. Internationally traded, bigger ticket business and reinsurance is underwritten through Hiscox London Market and Hiscox Re & ILS.

Our values define our business, with a focus on people, courage, ownership and integrity. We pride ourselves on being true to our word and our award-winning claims service is testament to that. For more information, visit www.hiscoxgroup.com.

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